RETURN POLICY
What is the duration of the return policy of assktofit ?
7 DAYS RETURN / REPLACEMENT POLICY
Our return policy allows you to request a hassle-free return within 7 days from the delivery date of the product. We understand the importance of customer satisfaction and aim to make your return process simple and easy for your convenience. If you find any challenges in submitting your request, you can reach out to us by calling +91- 7982995541 or Email us at wecare@assktofit.com.
What steps should I take if I receive a damaged or missing product?
If you receive damaged or missing product(s), kindly initiate a return/replacement request within 48 hours from the delivery date. Please allow us 48 working hours to assess your request. Meanwhile please share the images of the packaging and products to wecare@assktofit.com or contact us at +91 7982995541 within the initial 48 hours (excluding gazetted holidays and Sundays). Upon review, we will arrange for our courier partner to collect the damaged product(s) from your location, addressing the issue accordingly. If reverse pick-up service is unavailable in your location, kindly arrange for the self-shipment of the product through a reliable courier partner. Upon receiving your product(s), we will verify it against the claim and proceed with the replacement or refund as applicable.
Note: It is suggested to please be cautious while receiving your order. For added security, consider making an unboxing video upon delivery.
If my order shows “delivered” but I haven’t received it, what should I do?
If your order status claims it’s delivered, but you haven’t received your product. Raise a request within 48 hours from the date of order status update. It will take us 48 working hours to review your request. Kindly allow us 3-4 working days to look into your concern.
Under what conditions can I return/ replace my product?
Wrong product delivered Expired product delivered Damaged product delivered – Physical damage/ tampered product or packaging Incomplete order – missing products Opened/ used/ altered products.
7 DAYS RETURN / REPLACEMENT POLICY
Our return policy allows you to request a hassle-free return within 7 days from the delivery date of the product. We understand the importance of customer satisfaction and aim to make your return process simple and easy for your convenience. If you find any challenges in submitting your request, you can reach out to us by calling +91- 7982995541 or Email us at wecare@assktofit.com.
What steps should I take if I receive a damaged or missing product?
If you receive damaged or missing product(s), kindly initiate a return/replacement request within 48 hours from the delivery date. Please allow us 48 working hours to assess your request. Meanwhile please share the images of the packaging and products to wecare@assktofit.com or contact us at +91 7982995541 within the initial 48 hours (excluding gazetted holidays and Sundays). Upon review, we will arrange for our courier partner to collect the damaged product(s) from your location, addressing the issue accordingly. If reverse pick-up service is unavailable in your location, kindly arrange for the self-shipment of the product through a reliable courier partner. Upon receiving your product(s), we will verify it against the claim and proceed with the replacement or refund as applicable.
Note: It is suggested to please be cautious while receiving your order. For added security, consider making an unboxing video upon delivery.
If my order shows “delivered” but I haven’t received it, what should I do?
If your order status claims it’s delivered, but you haven’t received your product. Raise a request within 48 hours from the date of order status update. It will take us 48 working hours to review your request. Kindly allow us 3-4 working days to look into your concern.
Under what conditions can I return/ replace my product?
Wrong product delivered Expired product delivered Damaged product delivered – Physical damage/ tampered product or packaging Incomplete order – missing products Opened/ used/ altered products.